The design process identifies ineffective work flows, structures, or systems, redesigns them to fit current business needs, and develops plans to implement the new changes, promptly achieving better results throughout the organization. And interdependencies create a need for cooperation. This upskilling is particularly important around the time of a reorganization effort. Suppose, for example, that your role charter authorizes you to select various colleagues for a desirable task or to submit an assessment report on them to their line manager when their promotion prospects come under review: in each case, your role charter is empowering you—these colleagues would now have an incentive to listen to you and cooperate with you, and you would be in a position to influence their behavior. The recent reorganization of Google, which set up a holding company “Alphabet” and, through that, more clearly separated internet products from its other technology investments, serves as a case in point. London: Kogan Page. Next on the agenda is role design, which defines what each person does. Complicatedness is a consequence of misguided organization design. Establish that this very same group will later refine the purpose. A focused and customized unit-level approach toward organizational structure allowed him to integrate functional priorities with the broader strategic agenda, for example by re-thinking the interfaces and delivery mode of his function with the broader organization. Both performance management and talent management need careful designing to create the right context for behavior. Hardware considerations: There are four levels of design. Paying careful attention to the organizational design process is one of the best change management approaches there is. After identifying transition and implementation activities, participants sequence these on a master implementation time line. Individual Talent. In addition, some elements of an organizational structure may be more, or less, relevant in specific settings. But before embarking on the redesign, make sure to identify clearly the company’s current performance shortfall (that is, the gap between the company’s current performance and its target performance) and hence the precise aims of the reorganization effort—with regard to competitive advantage, strategic priorities, or organizational pain points. The talent assigned to the CoEs was ill considered—generalists rather than appropriate specialists. Don’t make this process too long or complicated: Create roles for work that clearly needs to get done now – don’t anticipate too much of future work. In a time of economic turbulence, disruptive technology, globalization, and unprecedentedly fierce competition, the priority concern for many business leaders is to adapt to the changing conditions in order to boost their company’s performance. It also usually makes for faster convergence and sharpness in the purpose wording with lesser risk over “talking-things-to-death”. There’s usually a need to adapt operational level practices to enact this high-level change. Examples of such collaborative, non-hierarchical ways of organising include Wikipedia, the Occupy movement, the Engage for Success movement, and, famously, Zappos. Involving employees in the design will aid in its adoption later and will more than likely provide unique insight that top executives don’t have about how work really gets done in the trenches.
Many are working ‘beyond the organisation’ with collaborations, partnerships, networks and joint ventures becoming increasingly common, especially in sectors such as pharmaceuticals, car manufacturing, advertising, marketing, and consulting.

It’s one thing to articulate the change required and entirely another to conduct a critical review against organizational objectives and performance goals to ensure the change will carry … The broad problem was that in creating the CoEs, the company had pressed the structural levers but neglected all the other levers. The new thinking was, very roughly, as follows: performance is heavily influenced by interpersonal relationships, which are largely determined by mind-sets, which can be changed—not by financial incentives but by improved communication and emotional and social reassurance. (This account is adapted from the book Six Simple Rules: How to Manage Complexity without Getting Complicated, by Yves Morieux and Peter Tollman, Harvard Business Review Press, 2014.). With a basic structure in place, and people in responsibility for all the currently necessary business functions (even the unpopular ones), it is now time to move to action: Capture all projects that people / roles are already working on, and solicit for new projects that people want to work on. (See Exhibit 1.). How do you build an organisation? 01099 Dresden, Germany, [email protected] Systemic Practice and Action Research. Finally, the team developed a change program for implementation.
Although the impact may appear to be small, an organisation design review could reveal if the impact is significant, or if an improvement in one area requires changes in others. Make it happen (the how). Any open questions? The results have been disappointing: survey respondents rated fewer than half of the reorganization efforts as successful. Decisions around changes to job titles/descriptions, performance measurement, work processes, physical settings, etc. Juliane Röll is a Co-Founder of Structure & Process. This way of working needs a more complex and fluid response to strategy and practice, with multiple approaches being present within a collection of different enterprises aiming to operate as one organisation. We host and facilitate such meetings / conversations on purpose. At startup, the designated date for beginning implementation, the organization breaks from the past and begins to function in the new design. The main difference is that the mechanism used to achieve it is psychological rather than economic. If any of that intrigues you, we are looking for people to join us!). Self-managed teams: Are they self directed or self organized? It has two main aspects: establishing the right context throughout and enhancing the capabilities of leaders and top talent. He is responsible for our professional development and learning products, digital content, tools, resources, platforms and qualifications for HR, OD, reward, recruiting and law. Really good, Copyright 2015 The Center for Organizational Design | Log in, The 3 Stages of Organizational Development, Empowering Leaders Build and Maintain Relationships of Trust, Empowering Leaders Are Passionate About Achieving Their Vision, From Controlling to Empowering Leadership, Emotional Intelligence/Personal Development. This diagnostic exercise can be undertaken in various different ways, using a range of different tools, such as SWOT and PESTLE analysis, focus groups, surveys, qualitative feedback loops, organisation wide surveys, internal audits, and collaborative process reviews. ), Much of this work is captured in the Holacracy collaboration framework. The findings of the survey were illuminating, to say the least: companies that embraced all six success factors within their reorganization effort enjoyed vastly greater success than companies that did not. Explores what organisation design is and how it can be done effectively in today’s organisations. We have identified eight universal building blocks that are relevant to any company, regardless of industry, geography, or business model. NEILSON, G.L., ESTUPINAN, J. and SETHI, B. Good team development plans identify beginning, intermediate, and advanced level skills, and business, technical, and social skills the teams need to master over time to become high performing. With either the conference model or the design team model, the design process, from chartering to implementation, can take from six weeks to eighteen months, depending on the size, motivation, and resources of the organization. To the transformation team’s surprise, the new organization design floundered. A story to tell of how you built an organisation and what worked and what failed for you? It is power that determines your capacity for gaining cooperation from others and hence for dealing with business complexity.


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